Using Eric Bearns Transactional Analysis To Help Resolve Customer Disputes | Beyond The Box http://blog.beyondthebox.co.uk/2008/06/13/using-transactional-analysis-to-help-resolve-customer-disputes/#comment-96 Katrina Gallagher Sun, 15 Jun 2008 12:03:58 +0000 http://blog.beyondthebox.co.uk/2008/06/13/using-transactional-analysis-to-help-resolve-customer-disputes/#comment-96 That's really interesting, I think I could have done with reading that last week! It's amazing how psychology can be useful in handling customer complaints. I'll be looking out for 'adult', 'parent' & 'child' behaviour now. K That’s really interesting, I think I could have done with reading that last week!

It’s amazing how psychology can be useful in handling customer complaints. I’ll be looking out for ‘adult’, ‘parent’ & ‘child’ behaviour now.

K

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