Beyond The Box working with Oldham College
January 24th, 2008 by Christine KnottWhen we recently exhibited at the Business North West exhibition we had the good fortune to meet Val Holmes from Oldham College Business Centre. Val is the Commercial Business Manager and approached Beyond The Box to work with the Centre as a training supplier.
Last week we completed our first project with them - a bespoke training package for a dental surgery that has recently undergone a major transformation as they changed from an NHS to a private practice.
The surgery in question already displays some excellent customer service skills but felt they would benefit from gaining an understanding of how to manage the process of changing from a service environment to a sales and service environment.
The course was delivered over two days. Day one covered team building and change management, providing a clear insight into how people react to change. This was focussed on how individuals may handle the change of becoming a fee paying customer from an NHS patient. Day two covered communication skills.
The feedback from the course was fantastic with several comments relating to the intial fear some of the delegates had about attending a training programme years after their latest ‘learning experience’, which for many was school days. They were all unanimous in their conclusion that their fears were unfounded, they thoroughly enjoyed the relaxed environment and learning activities.
