Call Centre Training
September 13th, 2007 by Christine KnottToday has been hectic updating a training data base we bought a few weeks ago. I know we buy data expecting it to be clean but there is always movement in a company and they are never quite up to date. Most of it is complete now so the mail out is well under way. We are contacting call centres at the moment about our training services and introducing them to some of our ideas that have worked really well with our current call centre clients. We know that customer loyalty and succession planning is important to call centres so these are areas of interest at the moment.
